SSmartLord

Terms of Service

Last updated 7 October 2026

These plain-English terms are the agreement between you and Blue Corn Consulting Ltd (company no. 14406242, registered in England and Wales), trading as SmartLord, for your use of the SmartLord service. By creating an account or using the service you agree to them.

Business use

SmartLord is for landlords, letting businesses and their agents and advisers. You must be 18 or over and using it for business purposes, not as a consumer. If you sign up on behalf of a company or another person, you confirm you have the authority to accept these terms for them, and "you" means them too.

What SmartLord is — and isn't

SmartLord is an operational tool for lettings admin: properties, rent, expenses, deposits, compliance dates and reporting. It is not legal, tax or financial advice, and it does not replace your accountant or solicitor. You remain responsible for meeting your own legal and tax obligations.

Documents the service generates for you — rent statements, arrears letters, possession and rent-increase notices and similar — are templates filled with the data you entered. Check every one before you rely on it or serve it: the law on notices, deadlines and prescribed forms changes, and whether a notice is valid depends on facts we can't see. Serving them, and what happens afterwards, is your responsibility.

Your account

Keep your sign-in details secure and tell us straight away if you think someone else has used your account. You're responsible for what the people you invite into your workspace do in it, and for the accuracy of the data you and they enter.

Your data

Your data is yours. We claim no ownership of it, and you can export it to CSV at any time. You give us permission to host, process, back up and display it so we can run the service for you, and for nothing else. You must have a lawful basis to hold any tenant or third-party personal data you put into SmartLord, and you're responsible for telling those people how their data is used.

How we process personal data for you

For the tenant and other personal data in your workspace you are the controller and we are your processor under UK data protection law. We will:

  • process it only to run the service for you and on your instructions — using the service is your instruction — unless the law requires otherwise, in which case we'll tell you if we can;
  • make sure anyone with access to it is bound by confidentiality;
  • protect it with the measures described on our Security page;
  • use only the sub-processors listed there, give you 30 days' notice before adding one, and let you end the agreement if you object;
  • help you respond to people exercising their data protection rights, and tell you without undue delay if we become aware of a personal data breach affecting your data;
  • delete your data when your workspace is deleted under the retention terms below, and give you the information you reasonably need to show we're meeting these obligations.

You confirm your instructions to us comply with data protection law and that you have the right to give us the data you enter.

Plans, trial and billing

  • Trial. New workspaces start with a 30-day free trial, no card required.
  • Plans. After the trial you choose a monthly or annual plan, banded by portfolio size (active lettable units). Every core feature is in every plan; bigger plans include more team seats. If your portfolio grows past your band we'll ask you to move up at the next renewal. We aren't registered for VAT, so no VAT is charged on the prices shown. If we register, we'll tell you at least 30 days before any VAT is added, and you can cancel before it applies.
  • Team seats. Each plan includes a number of seats (people with access, you included; suspended members still hold a seat). If you have more members than your plan includes — for example after moving to a smaller plan — nobody loses access, but you can't add anyone new until a seat is free.
  • Payment. Payment is taken through Stripe and plans renew automatically until cancelled.
  • Cancelling. Cancel at any time from Billing; you keep access until the end of the period you've paid for. We don't refund the unused part of a period except where the law requires it.
  • Price changes. We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after that, and you can cancel before it does.
  • Non-payment. If a payment fails we'll let you know and retry. If it's still unpaid after a grace period, your workspace pauses until it's settled.

Paused workspaces and retention

If your trial ends without a plan, or you cancel, your workspace pauses: you can sign in and export your data but not use the service. We keep the data for 12 months so you can pick up where you left off, then delete it. You can ask us to delete it sooner at any time.

Acceptable use

Don't misuse the service: no attempting to breach its security or access other workspaces, no unlawful use, no uploading malicious files, and no reselling access without our written agreement. We may suspend an account to protect the service or other customers while we look into a problem.

Availability, changes and support

We work hard to keep SmartLord available and correct, but it's provided "as is": we can't promise it will be error-free or uninterrupted, and we may need to take it down briefly for maintenance. We improve the service continually and may change or withdraw features; we'll give reasonable notice before removing something you rely on. Support is by email at isaac@corn.blue during UK business hours.

Ownership

We own the SmartLord software and everything in it except your data. These terms give you the right to use it, not to copy, resell or reverse-engineer it. If you send us suggestions, we can use them without owing you anything.

Liability

Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, to the extent the law allows:

  • our total liability to you in any 12-month period is limited to the fees you paid us in that period, or £100 if you paid none;
  • we're not liable for indirect or consequential loss, loss of profit, business or goodwill, or for loss of data you could have exported and hadn't;
  • we're not liable for the content or validity of documents the service generates from your data, or for any loss arising from a notice, demand or statement you issued.

Ending the agreement

You can close your account at any time. We can end it on 30 days' notice, or immediately if you breach these terms, don't pay, or misuse the service. When it ends, the retention terms above apply to your data.

Changes to these terms

We may update these terms as the product develops. For material changes we'll email you at least 30 days before they take effect; continuing to use the service after that means you accept them. The date of the latest version is at the top.

Governing law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. Questions? Email isaac@corn.blue.